Privacy Policy

When you engage with us (e.g. sending us an email, using live chat, commenting on blogs, contacting us via telephone or visiting or making an enquiry through the Website), you may provide Personal Information about yourself including your name, date of birth and contact details (e.g. your address, email address and telephone number) and your job title and CV where you apply for a role with us. When you consider purchasing a card or any other products with us, or requesting any other form of service from us, you may also provide us with your financial information and various other necessary Personal Information (e.g. payment details, passport numbers, visa information).

Where you make use of our Website we may also collect technical information about your use of the Website and certain limited information about your device, your visits to our Website and when you contact our staff through the online chat help system which may be considered Personal Information. Technical Information may include:

(a)Device data. We may collect information about the type of device or platform you use (such as a computer or mobile device) to access our Website and your choice of web browser.

(b)Location data. Your use of our Website may generate geographical data, such as the location or time zone of a device or IP address, which we may collect.

(c)Log data about your visit. Your use of our Website automatically generates information about your unique visit which we may collect. This can include uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Website; which events you view; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), email engagement rates and activities, and methods used to browse away from the page. [Typically we will not be able to identify you from this information].

(d)Data about your interactions. Our Website may provide you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These interactions create data which we may collect, for example, the contents of a post or comment, or whether a link or image was shared using a particular social media network.Some of the technical data set out above will be collected by cookies that we use on our Website. For more information on the ways in which we make use of cookies, please see our Cookies Policy.

We may receive information from third parties who collect Personal Information from you and pass it on to us. For example, where you are registered with a particular Academic Institution. Where this is the case, the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your Personal Information will be used.

We will only use your Personal Information in order to (a) supply the products and/or services you have requested and correspond with you in relation to their provision, (b) provide support to you in respect of these services, (c) improve our Website and services, (d) comply with our own legal obligations, (e) perform internal business processes [and (f) where relevant, process your application for employment].

Marketing Communications and Newsletters

Where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to send you our newsletters, special offers and other marketing communications, by text message, telephone and e-mail.

If it becomes apparent to us that a minor has requested marketing from us, we will stop marketing to that minor unless we have express consent from an appropriate adult.

Opting-in to marketing communications

When you opt-in to marketing communications we will ask you for the following personal details: name, email address, mobile phone number (not compulsory) and date of birth (not compulsory). This information is then used to, where you have opted-in to such communications, (i) email you newsletters and special offers and (ii) text you marketing messages (messages sent by SDCL will be free unless a roaming charge is made by your network operator).

Booking with us

If you have booked with, or otherwise purchased products or services from us, we may send you marketing communications about similar products and services from time to time. You have the opportunity to opt-out of receiving these marketing communications. We will automatically email you an invitation to receive marketing communications from us and at this time you can choose to receive them, or disregard the email which will mean that you will not be opted-in to receive email communications.

Competitions

SDCL may run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe to these communications using the link in the email at any time.

Job Openings

[If you have consented to such communications, we may also send you information about our job openings that may be of interest to you and/or inform you about important changes or developments to our services.]

If you wish, you may provide us with some special categories of Personal Information in order for us to provide you with a better standard of service. The provision of this information is entirely voluntary. If you do not consent to our processing of this type of Personal Information, we may be unable to provide you with certain goods and/or services that you wish to book.

You may choose to restrict the collection or use of your Personal Information by selecting from the relevant options presented to you.

If you change your mind and decide you do not wish to receive communications from SDCL (including our marketing and Checkout Assistance communications), you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us.

[If you have previously agreed to SDCL sharing your Personal Information with third parties for direct marketing purposes, you may change your mind at any time by using the unsubscribe option in the relevant communication or contacting the third party directly.]

You are entitled to know what Personal Information we hold about you and how that information is processed. If you would like a copy of the Personal Information we hold about you, please contact us at help@isic.totum.com.

You have the right to request that we correct any Personal Information that we are holding about you that is incorrect or incomplete.

You also have the right to ask us to erase or stop processing any Personal Information we have about you where there is no longer a legal ground for us to hold it and, in some circumstances, you have the right to request that we transfer any information we hold about you to a third party.

If you wish to exercise any of these rights, please contact us as soon as possible help@isic.totum.com. We will promptly correct any information found to be incorrect.

You may also have similar rights with our third-party partners and you should consult their privacy policies and/or contact them for further information.

We will only retain your Personal Information for so long as is permitted by the Data Protection Legislation.

We may share your Personal Information with third parties where it is necessary (i) for the performance of the services you have requested or booked, (ii) for us to comply with our legal obligations or (iii) for our legitimate business interests.

Some of the services on our Website and mobile apps, are delivered or served by third party companies, which may collect information about your use of the services. For example, where you have requested a plastic card which is then printed at an external print company, we will need to share your Personal Information with the relevant printers and where this is the case, they shall be the data controller over such information. These third parties may also place or recognise cookies, web beacons or other technology to track your behaviour and we advise you to read their privacy policy as to how they will process your data. For more information about cookies please see our Cookies Policy.

We run promotions with third parties at specific times of the year - however, we will not share your data with these third parties unless you choose to opt-in via the form for that specific promotion - this will be made very clear.

Third parties advertise on our Website and in our newsletter, however your data is kept on our records only, no other company will be given this data by SDCL unless it is necessary to perform the services you have requested, or you have given your explicit consent to such a transfer. We ensure that we manage and process all data in accordance with the principles laid down by the Data Protection Legislation.

We use third-party advertising companies to serve ads when you visit our Website. SDCL is partnered with Google regarding ad serving but also works with several other advertising partners.
These companies may use your Personal Information (not including your name, address, email address or telephone number) about your visits, to enhance user experience, offer a greater variety of content and provide advertisements about goods and services of interest to you. This may include the use of cookies. For more information about cookies please see our Cookies Policy.

If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, visit:http://www.youronlinechoices.com/uk/your-ad-choices

In exceptional circumstance, if we are sold or merged with another company we may disclose your information to a potential buyer, including your Personal Information and other information concerning your relationship with us, so that they can continue to provide the services you have requested.

For more information on our use of cookies, please see our Cookies Policy.

Links from our site to external websites do not mean we endorse these websites. We advise you to read the privacy policy applicable to each third-party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.

At SDCL, payment security is of paramount importance. To give you confidence, our online booking service uses industry-standard encryption technology to ensure that your credit or debit card transaction is secure.

Please note, however, that the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website – any transmission is therefore at your own risk.

The Personal Information you provide to us will be transferred to and stored on our servers in the European Economic Area ("EEA") and we take steps to protect your Personal Information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

In processing your Personal Information, it may be necessary for us to transfer your Personal Information outside the EEA. It may also be accessed by staff operating outside the EEA who work for us or for one of our suppliers or group companies. This includes staff engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Policy and the Data Protection Legislation when it is processed in, or otherwise accessed from, a location outside the EEA. This means that we will only transfer your Personal Information to third parties outside the EEA in accordance with the Data Protection Legislation. For the avoidance of doubt, in the event that the UK is no longer a part of the EEA, references in this paragraph to the EEA shall mean the EEA and the UK.

By submitting your Personal Information to us, you acknowledge this transfer, storing or processing of your Personal Information.

Should you have any queries or complaints in relation to how we use your Personal Information, please contact us via help@isic.totum.com. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues.

Any changes we may make to our Privacy Policy in the future will be posted on our Website and, where appropriate, notified to you when you next access our Website. It is your responsibility to ensure that you are aware of the latest version of this Privacy Policy and by continuing to use our Website, request services from us or otherwise engage with us, you will be deemed to have accepted any revised terms.

If you have any questions, please feel free to contact us via help@isic.totum.com.